Payment Terms
Unless otherwise stated in the respective rate description:
STANDARD PRICE
Guarantee conditions:
Your credit card is required as a guarantee for your booking. Please note that we reserve the right to verify the validity of your credit card following the booking.
If you do not have a credit card, we offer you the option to pay via SEPA direct debit. In this case, the payment must be settled no later than 21 days before arrival.
Payment terms:
Book Now & Pay Later.
The total amount is to be paid by credit card up to 4 days before arrival. For other payment methods, the amount must be settled no later than 21 days before arrival.
OFFERS / SPECIALS
Guarantee conditions:
Your credit card is required as a guarantee for your booking. Please note that we reserve the right to verify the validity of your credit card following the booking.
If you do not have a credit card, we offer you the option to pay via SEPA direct debit. In this case, the payment must be settled no later than 21 days before arrival.
Payment terms:
A deposit of 25% is required at the time of booking to secure the reservation.
The remaining balance is to be paid by credit card up to 4 days before arrival. For other payment methods, the amount must be settled no later than 21 days before arrival.
DEPOSIT
Resort guests are required to provide a fully refundable deposit* of €150.00 before arrival. The deposit will be fully refunded after departure, provided that there are no damages caused by the guest in the apartment or public areas.
*The deposit requirement is waived if you have chosen a valid credit card as the payment method for your booking and have completed a “Strong Customer Authentication” (SCA), also known as Two-Factor Authentication (2FA). More information can be found here: https://stripe.com/at/guides/strong-customer-authentication
PREPAY SAVE
Guarantee conditions:
Your credit card is required as a guarantee for your booking. Please note that we reserve the right to verify the validity of your credit card following the booking.
If you do not have a credit card, we offer you the option to pay via SEPA direct debit. In this case, the payment must be settled no later than 2 days after booking.
Payment terms:
A deposit of 100% is required at the time of booking to secure the reservation.
Cancellation Policy
Unless otherwise stated in the respective rate description:
STANDARD PRICE OFFERS
- A free cancellation of your stay is possible up to 4 days before arrival.
- From 3 days before arrival, a cancellation fee of 100% of the total amount will be charged.
- For no-shows, unused rooms, or early departure, 100% will be charged
- Our cancellation policy refers to the rental or accommodation price.
- Additional costs (e.g., final cleaning) will not be charged in case of cancellation.
PREPAY SAVE
- A free cancellation of your stay is not possible.
- From the time of booking, a cancellation fee of 100% of the total amount will be charged.
- For no-shows, unused rooms, or early departure, 100% of the total amount will be charged.
- Our cancellation policy refers to the rental or accommodation price.
- Additional costs (e.g., final cleaning) will not be charged in case of cancellation.
Important Information:
To save you unnecessary costs in case of cancellation and mountain rescue (including helicopter rescue), we recommend that you protect yourself with a “Hotel Cancellation Plus” or “Hotel Cancellation Premium” travel cancellation insurance from Europäische Reiseversicherung.
There is no statutory right of withdrawal in the accommodation contract according to § 18 para 1 Z10 FAGG.
Note on Package Travel Act: If your booking is a package tour, the guidelines of the Package Travel Act apply.
As of 2025
